Account manager salary
As those they serve expect responsiveness, account managers sometimes find themselves needing to be available on evenings or weekends. They may travel in order to meet with clients, and are often able to work remotely. Depending on your years of experience, the size of the company, and the industry, pay can go up to $93,000/year.Īccount managers typically work in an office setting, on-site or off. The national average salary for an account manager is $56,596, per Glassdoor. From there, some become a director of account services-a high-level role overseeing an organization’s entire account management department. Once working as an account manager, some professionals seek to enhance their credentials by obtaining certification through the Strategic Account Management Association.Įffective account managers may advance on to a senior account manager or account director position, which involves overseeing several account managers. Such roles enable them to hone the interpersonal skills critical to success as an account manager. Following college, aspiring account managers often start out in either entry-level sales or customer service positions. How have you used your negotiating skills to upsell a long-term account, or how have you listened to your client’s problem in order to provide a strategic solution that benefitted their business? The importance of showing and demonstrating your skills can’t be overlooked and should continue well into the interview process.Īccount managers typically hold a bachelor’s degree in business, marketing, communications, public relations, or something similar. In your account manager cover letter, be sure to show how your skills and previous experience apply to the opening.
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Teaching junior employees how to service the accountĪttending to these responsibilities requires a variety of competencies.Providing progress reports to clients and upper management.Keeping up on trends, changes, and competitor actions that might affect their client.Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary.Making the client aware of other services and actions that may lead to greater success.Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner.Making that happen involves duties such as: The account manager assumes responsibility for the account from that point on.Īccount Manager Job Description (Responsibilities)Īccount managers foster good relationships with the specific clients they serve. The salesperson briefs the account manager on goals and other pertinent information, but then they’re off to generate more new business. After a salesperson closes a deal, the company assigns an account manager to the new client. They bring in business through actions such as cold calls and following up on leads.
Salespeople focus on drawing in new customers.
(The common exception being small firms with limited staff where duties can overlap out of necessity.) To further understand the role of account managers, it’s important to note that they are different than salespeople at most companies. And whenever customers need questions answered, they know exactly who to contact for prompt, reliable answers. If a problem occurs, say a delivery mix-up or an ad that doesn’t quite meet client expectations, account managers work with the appropriate people within their company to resolve the situation. They listen carefully to a client’s needs and figure out ways to achieve these objectives. Account managers serve as the link between their employer and the specific accounts (customers) they’ve been assigned to handle.